Q
Support queue
Structured priorities, assignment states, escalation and response history.
NEW FROM AMIR-OS GROUP
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AMIR-OS / SUPPORT OPERATIONS
One support center. Clear ownership.
A public front door for Amir-OS Group support with a protected staff workspace behind it: tickets, incidents, knowledge, system status, official mail and Amir-Network security operations.
Public support Protected operations Official identities5 languages · RTL/LTR
SUPPORT OPERATING MODEL
One engineering language across the group.
Public requests and staff operations are separated, while ticket references and incident states keep the handoff traceable.
!
Incident operations
Separate active incidents from ordinary requests and keep a clear public-safe timeline.
K
Knowledge base
Reusable answers, deployment notes, product guides and support playbooks.
@
Official mail
Choose an approved domain and continue to the real webmail provider. This portal never asks for the mailbox password.
S
Signature system
Generate a consistent Amir-OS or Amir-Network support signature for staff mail.
N
Amir-Network desk
Security reports, trust status and secure-service coordination in a dedicated operational area.
WORKFLOW
Ticket workflow
A clear state model avoids lost requests and duplicate replies.
1
Received
Reference created and requester acknowledged.
Reference created and requester acknowledged.
2
Triage
Category, product, severity and duplication check.
Category, product, severity and duplication check.
3
Assigned
Owner and escalation route are explicit.
Owner and escalation route are explicit.
4
In progress
Technical work and internal notes are protected.
Technical work and internal notes are protected.
5
Resolved
Resolution is recorded before closure.
Resolution is recorded before closure.
SUPPORT QUEUE
Operational model
| Priority | Owner | SLA |
|---|---|---|
| P1 | Incident lead | Immediate triage |
| P2 | Technical team | Priority queue |
| P3 | Support | Normal queue |
| P4 | Support | Backlog |
Response commitments should be configured by policy; the UI does not invent a contractual SLA.
OBSERVABILITY
System status
Status values should come from monitored health endpoints in production.
Developer CenterChecking…
HelpdeskChecking…
Amir-NetworkChecking…
Official MailChecking…
SECURITY DESK
Why Amir-Network matters
Amir-Network is the security-facing layer for the group: a dedicated place for trust, status, secure communication and responsible security reporting, while sensitive infrastructure remains private.
DATAGRAM PROG · APP STOREDatagram Prog is now live on the App Store.
Version 1.0 completed Apple review and is available for iPhone and iPad. Product support remains available through the Amir‑OS support center.
DATAGRAM VAULTPrivate intelligence support path
Datagram Vault has a dedicated support, privacy and account-control path while the product is prepared for App Store release.
DATAGRAM EDUCATION · SMART ACADEMYDedicated Education support is ready.
Signup and OTP, Premium and Education credits, learning progress, AI Tutor, labs, language audio, privacy and account-control requests now have a focused support path.
DATAGRAM FAMILY · IN DEVELOPMENT
Datagram Shift
Get help with schedules, team access, notifications and purchase verification.